Wikis, Grafitti, and Process

Clay
Shirky
: Process is an embedded reaction to prior stupidity.
When I was CTO of a web design firm, I noticed in staff meetings
that we only ever talked about process when we were avoiding
talking about people.
[via
Sam
Ruby
]

Clay Shirky makes such a perceptive observation about how
process gets created that I’m surprised that I hadn’t thought about
it in quite those terms before. While talking about the lack of
process in Wikis, he explains why we end up with “layers of
gunk that keep [the] best employees from doing interesting work,
because they too have to sign The Form Designed to Keep You From
Doing The Stupid Thing That One Guy Did Three Years Ago
“.